Frequently Asked Questions

FilePulse supports SFTP (SSH File Transfer Protocol) and FTP (File Transfer Protocol). SFTP provides encrypted file transfers over SSH, while FTP is available for legacy integrations.

Yes. FilePulse supports Bring Your Own Storage (BYOS) plans where you connect your existing Amazon S3, Google Cloud Storage, or Azure Blob Storage accounts. Your data stays in your cloud account and FilePulse never stores a copy. BYOS plans are priced lower than standard plans since you provide the storage. This is a good option if you already have cloud storage set up or need data to stay in a specific region or account.

The virtual filesystem maps logical directory paths to physical storage backends. You can combine multiple S3 buckets, GCS buckets, and Azure containers into a single unified directory tree that users access via SFTP or FTP. For example, you could map /invoices to an S3 bucket, /reports to a GCS bucket, and /archive to Azure cold storage. Users see a normal directory structure and never need to know where the data physically lives.

Yes. FilePulse can be deployed in your own infrastructure using Docker. The self-managed option gives you complete control over your data and configuration while still benefiting from the full feature set. You manage the host and we provide the software, updates, and support. This is popular with organizations that have strict data residency requirements.

FilePulse includes SSH key authentication, password authentication, IP allowlists with CIDR support, comprehensive audit logging, encrypted data transfer, and role-based access control with admin and member roles.

The free trial lasts 14 days with full access to all features. No credit card is required to start. You can upgrade to a paid plan at any time during or after the trial.

Yes. Depending on your plan, you can connect multiple storage backends and map them into your virtual filesystem. The Small plan includes 1 backend, Medium includes 3, and Large includes 10. You can mix providers freely, for example two S3 buckets and one GCS bucket. This lets you organize data across providers while giving users a single access point.

All plans include email support with same-business-day responses. Medium and Large plans include priority support with faster response times. Enterprise plans come with a dedicated account manager and custom SLA. We also provide documentation, setup guides, and migration assistance for all customers.

You can run FilePulse in parallel with your existing SFTP server during migration. Set up the same user accounts and credentials, point FilePulse at your cloud storage, and test with a subset of clients. Once verified, update your DNS to cut over. Most migrations complete in under a day.

All paid plans include a 99.9% uptime SLA. Enterprise plans can negotiate custom SLAs with higher guarantees and dedicated support commitments.

Your transfers are never cut off mid-month. If you exceed your plan's transfer limit, you will be notified and can either upgrade your plan or pay for overage at a per-GB rate. We do not interrupt active file transfers.

Yes. All plans are month-to-month with no long-term contracts. You can cancel at any time from your account settings. Your data stays in your own cloud storage, so there is nothing to migrate out.