Frequently Asked Questions

FilePulse supports SFTP (SSH File Transfer Protocol) and FTP (File Transfer Protocol). SFTP provides encrypted file transfers over SSH, while FTP is available for legacy integrations.

Yes. FilePulse supports Bring Your Own Storage (BYOS) plans where you connect your existing Amazon S3, Google Cloud Storage, or Azure Blob Storage accounts. Your data stays in your cloud account.

The virtual filesystem maps logical directory paths to physical storage backends. You can combine multiple S3 buckets, GCS buckets, and Azure containers into a single unified directory tree that users access via SFTP or FTP.

Yes. FilePulse can be deployed in your own infrastructure. The self-managed option gives you complete control over your data and configuration while still benefiting from the full feature set.

FilePulse includes SSH key authentication, password authentication, IP allowlists with CIDR support, comprehensive audit logging, encrypted data transfer, and role-based access control with admin and member roles.

The free trial lasts 14 days with full access to all features. No credit card is required to start. You can upgrade to a paid plan at any time during or after the trial.

Yes. Depending on your plan, you can connect multiple storage backends and map them into your virtual filesystem. This lets you organize data across providers while giving users a single access point.

All plans include email support. Medium and Large plans include priority support with faster response times. Enterprise plans come with a dedicated account manager and custom SLA.

You can run FilePulse in parallel with your existing SFTP server during migration. Set up the same user accounts and credentials, point FilePulse at your cloud storage, and test with a subset of clients. Once verified, update your DNS to cut over. Most migrations complete in under a day.

All paid plans include a 99.9% uptime SLA. Enterprise plans can negotiate custom SLAs with higher guarantees and dedicated support commitments.

Your transfers are never cut off mid-month. If you exceed your plan's transfer limit, you will be notified and can either upgrade your plan or pay for overage at a per-GB rate. We do not interrupt active file transfers.

Yes. All plans are month-to-month with no long-term contracts. You can cancel at any time from your account settings. Your data stays in your own cloud storage, so there is nothing to migrate out.